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Garcia Water Care is a Puronics-authorized dealership that provides maintenance and service for any water filtration system.

Addressing Water Quality Concerns in Santa Teresa/ Sunland Park

Water Quality in Santa Teresa and Sunland Park: The impact on your water softener or Filtration System.

We are committed to informing our community about the ongoing water quality concerns in Santa Teresa and Sunland Park. This post has been updated with the latest developments as of December 3, 2023, to provide you with the most current information and guidance.

The Issue at Hand

Elevated pH Levels Detected

On November 29, 2023, residents in the Santa Teresa and Sunland Park area began reaching out to the Camino Real Regional Utility Authority (CRRUA) regarding concerns about their water quality. As of the latest update on December 3, 2023, CRRUA has made significant progress in addressing these concerns. The high pH levels in the water system, which were affecting Santa Teresa and Sunland Park, have seen considerable improvements in several areas.

Brent Westmoreland, the executive director of CRRUA, had initially pinpointed the issue to a pump in the arsenic treatment plant that failed to shut off as required. This malfunction led to an excess of sulfuric acid being introduced into the system, resulting in elevated pH levels. In response, CRRUA took decisive action by shutting down the source, and with the assistance of the Sunland Park Fire Department, they began flushing water lines and draining tanks. Continuous testing of the water approximately every hour has been instrumental in monitoring and facilitating the return of pH levels to normal standards.

As a positive development, an update issued on December 3, 2023, indicated that the following subdivisions are now showing standard pH levels and residents may resume using water in their homes after running all faucets for 20 minutes to clear the old water:

  • Mason Farms
  • The Grove
  • Bluffs
  • Casas Lindas
  • Edgemont
  • Tuscan Ridge

However, an advisory to use bottled water remains in effect for certain areas, including Valencia Park and Villa Valencia, for activities such as drinking, cooking, and bathing. This precautionary measure continues to ensure the safety and well-being of residents in the still-affected areas.

Get Help with Your Water

Our Commitment to Water Safety

Ensuring Your Water Safety with
Garcia Water Care

At Garcia Water Care, our commitment is to ensure you have access to clean, safe water. To our existing customers, we offer free service calls to check that your water filtration systems are properly functioning. We would like to offer our support to all individuals with water filtration systems impacted in the area by offering our support and recommendations as they relate to all water filtration systems.

Follow Official Guidelines: Suspend Use of Softeners & RO Systems

Given the recent updates in the water situation, we recommend that residents in the affected areas, mainly where advisories are still in place, continue to bypass all water softeners and RO systems. This precaution is necessary until local authorities confirm that the water in these areas is safe.

For those in areas like Mason Farms, The Grove, Bluffs, Casas Lindas, Edgemont, and Tuscan Ridge, where standard pH levels have been restored, it is advised to run all faucets for 20 minutes before resuming regular use of water softeners and RO systems. We also urge everyone, regardless of location, to stay informed and follow all water usage recommendations from city officials. Your safety is our utmost concern, and adhering to these guidelines ensures the well-being of our community. 

Navigating Water Concerns in Southern New Mexico

Next Steps for Santa Teresa/ Sunland Park Residents

At Garcia Water Care, the significance of regular water testing is paramount, particularly in light of the current water quality concerns in Santa Teresa.

We encourage our customers to be vigilant; if something doesn’t feel right with your water, whether from your tap, water softeners, or RO systems, it’s crucial to take action. All systems sold include free service calls; we encourage all our customers to contact us if their water softener or RO isn’t producing water as it should.

For those concerned with their water’s purity, we offer comprehensive water testing services equipped to detect a broad spectrum of contaminants, including bacteria, viruses, heavy metals, pesticides, and more. This ensures an exhaustive evaluation of your water’s safety.

If you notice any irregularities with your water softeners or RO systems, we urge you to contact us or your local municipal water company immediately. Staying alert and proactive is key to safeguarding your water’s quality and your family’s health.

Here to help and serve

How Garcia Water Care Can Assist

At Garcia Water Care, we understand that maintaining the efficiency and longevity of your water softeners and RO systems is crucial for ensuring the continuous supply of safe, quality water. That’s why we proudly offer repair and maintenance services for all makes and models of water softeners and RO systems.

Whether your system needs a routine check-up, a specific repair, or a complete overhaul, our team of skilled technicians is equipped to handle it all. We stay updated with the latest technologies and methods to provide top-notch service for any model you own. Trust us to keep your water treatment systems in optimal condition, ensuring they perform effectively for years to come.

How We Can Help

Free Field Testing: For immediate concerns, we offer free field tests to our customers, checking for pH, TDS, chlorine, and hardness.

Discounted Lab Tests: For a more thorough analysis, we offer discounted lab tests. Professional labs conduct these tests and provide detailed reports on water quality.

Consultation Services: Understanding lab reports can be challenging. We provide complimentary consultations to interpret these results for our customers.

Next Steps for Santa Teresa Residents

Contact us if you’re in Santa Teresa and are concerned about your water quality. We’re here to ensure your water filtration systems function correctly and assist with any needs.

Remember, staying informed and proactive is vital to ensuring the safety of your water supply.

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