Water softener overhaul on a Genesis water softener
We repaired this eco water, water softener by replacing the center rod on this softener since it was cracked and started making a loud noise.

Water Softener Repair

We have been busy fixing water softeners around town

Water Softener Repair and Maintenance

Water softeners are vital to supply clean, soft water in our homes. Regular maintenance and repairs should be completed as needed to maintain these appliances’ top performance and proper functioning.

Pro Water Softener Tips

Common Water Softener Issues

Puronics brine tank

Brine Access Issues

If the softener can't access brine, it won't effectively clean calcium and magnesium from the media, leading to hard water

The control Valve of a water softener controls the flow and use of salt

Control Valve Error

If not properly tuned, the control valve might use too much or too little salt for self-cleaning, leading to hard water issues.

A Salt Bridge forms when a water softeners brine tank crystalizes and forms a solid block of salt.

Salt Bridge

A 'salt bridge' in the brine tank can prevent the softener from accessing the brine making your water hard .

Water softener resin can get damaged when it is not flushed correctly and washed with a build up removing solution

Damaged Resin

Iron in the water can harm the softener's resin beads, reducing its ability to remove water hardness.

Nate is inspecting a brine tank tube to make sure it is not faulty

No maintenance

Not regularly inspecting and replacing warn water softener parts can lead to costly repairs and damage.

A warn space stacker can lead to wasted water and inefficient salt use.

Warn Space Stacker

If not properly tuned, the control valve might use too much or too little salt for self-cleaning, leading to hard water issues.

Faulty Float Valve

A malfunctioning floating valve can disrupt the softener's brine regulation, leading to hard water problems.

Old Carbon Media

Foul smelling water can be caused by carbon filtration media that is no longer functioning.

How do you fix a broken water softener?

All Water Softeners We Service and Sell: Include Complimentary Service Calls

Follow these easy steps to get help

Step 1

Bypass Your Water Softener

If you want to fix a broken water softener, the first step is to bypass your water filtration system. 

Turn the handles on the back of your water softener like above. 

Receive our Service Catalog in your inbox, complete with solutions tailored to your issue.

Step 2

Review our Service Catalog

From salt deliveries to comprehensive water softener revamps, we’re your one-stop solution for all water softener needs.

Make and model, issue.

Expert Water Softener Repairs

At Garcia Water Care, we take pride in being your trusted Puronics authorized dealers, dedicated to delivering top-notch water softener repair services. Our team of experts possesses the expertise required to diagnose and resolve a wide range of issues, whether minor fixes or complex complications related to your system. We recognize the importance of proper maintenance to ensure clean and soft water in your home. That’s why we are committed to providing exceptional services to ensure optimal performance and an improved quality of your water supply.

But that’s not all – don’t forget about our proactive measures! With regular maintenance checks performed by our qualified in-house experts, potential future problems can be identified swiftly, saving you time and money that might otherwise be spent on unaddressed issues that have progressed too far.

Place your trust in Garcia Water Care, where we prioritize excellence. Count on us to always be there for you, offering unrivaled water softener repair services that guarantee the desired results, providing softened water for homes like yours!

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Water Softener FAQs

The decision to repair a water softener depends on the specific issue and the unit’s current value. In many cases, repairs can be completed for less than a few hundred dollars, which can make it a cost-effective solution to extend the system’s lifespan. However, if the cost of repairs approaches or exceeds the unit’s overall worth, it may be more prudent to consider a replacement. Assessing the repair costs against the unit’s value is key to making the right decision.

The life expectancy of a water softener can vary, but it largely depends on two key factors: how well the softener is maintained and the quality of the water it’s treating.

Our top-of-the-line Puronics water softeners are engineered with filtration media designed to last up to an impressive 2,600,000 gallons, ensuring long-term efficiency. Moreover, these systems come with the added assurance of a 25-year limited lifetime guarantee, attesting to their durability and reliability.

However, it’s important to note that the actual lifespan of any water softener can be influenced by regular maintenance and the characteristics of the water it processes. Diligent care and good water quality can significantly extend the useful life of your water softener, providing you with consistent, high-quality softened water for many years to come.

Common signs that your water softener might be experiencing issues include:

Residue and scaling: If you see mineral deposits or scaling on your faucets, fixtures, or glassware, it may indicate that your water softener isn’t effectively removing hardness minerals.

Reduced water softness: If your water feels harder, and soap doesn’t lather as well as it used to, it could be a sign that your water softener isn’t performing as it should.

Regeneration problems: Unusual noises during regeneration cycles or frequent regeneration can suggest a problem with the control valve or resin tank.

Leaks or water puddles: Visible leaks around the water softener unit or water puddles underneath it should be investigated promptly to prevent further damage.

Decreased water pressure: A noticeable drop in water pressure or reduced flow in your plumbing fixtures might indicate a blockage or issue within the water softener system.

If you notice any of these signs, it’s recommended to have your water softener inspected by a professional technician to diagnose and address the problem. Regular maintenance can also help prevent such issues.

A water softener is primarily designed to remove hardness minerals such as calcium and magnesium ions from water. While it can help reduce the concentration of certain other impurities to some extent, it is not explicitly designed to remove substances like iron and sediment.

Additional water treatment methods, such as iron or sediment filters, may be necessary to remove iron and sediment from your water supply effectively. These specialized filtration systems are designed to target and remove specific impurities like iron particles and residue, ensuring your water is clean and free from these contaminants.

So, while a water softener is beneficial for addressing water hardness, it may not be the ideal solution for removing all impurities. If you have concerns about iron, sediment, or other specific contaminants in your water, it’s advisable to consider a combination of water treatment systems tailored to your needs by first obtaining a lab test of your water to identify issues with it.

To identify and address water softener issues, scheduling a diagnostic service call with a professional technician is essential. During the diagnostic visit, the technician will thoroughly assess the system, including the salt tank, resin bedding, and the brine injector in the reservoir. This meticulous examination helps pinpoint any underlying problems affecting your water softener’s performance, ensuring effective solutions for consistent, high-quality softened water.

To determine if your water softener needs repairs, look for signs such as a decrease in water softness, hard water spots or scaling on fixtures and dishes, unusual noises during regeneration, or any visible leaks around the system. Additionally, if you notice a significant drop in water pressure or flow rate in your home, it could be indicative of a water softener issue that needs attention. If you encounter any of these symptoms, schedule a service call for a thorough assessment and potential repairs. 

Regularly scheduled maintenance can also help prevent the need for extensive repairs by addressing minor issues early. 

A water softener uses ion exchange to remove hardness from water. Here’s how it works:

Step 1: Hard Water Inflow
When hard water enters the softener, it carries minerals like calcium and magnesium that make the water “hard.”

Step 2: Special Resin Beads
Inside the water softener, there are tiny resin beads with a negative charge. Think of them like magnets.

Step 3: Attraction of Hardness Ions
As hard water flows over these resin beads, the positively charged calcium and magnesium ions in the water are attracted to the negatively charged resin beads.

Step 4: Swapping Ions
In this attraction process, the resin beads grab onto the calcium and magnesium ions, removing them from the water. These hardness ions stick to the resin beads.

Step 5: Releasing Softness Ions
To make this exchange happen, the resin beads release sodium ions, which they already had. The amount of sodium released is not harmful in typical usage.

Step 6: Softened Water Output
Now, the water that leaves the water softener is softened because it no longer contains the calcium and magnesium ions that made it hard. Instead, it has some sodium ions, but not at levels that pose health concerns.

Step 7: Continuous Process
This ion exchange process keeps repeating as long as there are hardness ions in the incoming water, ensuring you have consistently softened water.

Step 8: Periodic Regeneration
Over time, the resin beads can become full of hardness ions and less effective. So, the water softener goes through a “regeneration” or cleaning process using a saltwater solution to rejuvenate the resin beads and keep them working effectively.

In essence, a water softener transforms hard water into softened water through ion exchange, making it gentler on plumbing and appliances and improving overall water quality.

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Fix your broken water softener

Schedule an appointment with us to fix any make and model water softener today.

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